Store each piece separately in the jewellery box your jewels came in. Never wear your jewellery whilst doing heavy work such as cleaning, gardening or renovating. Ideally, it’s best to remove all your precious jewellery when you get home and keep it in a secure place. Take extra care with pearls as their luster can be affected by perfumes, detergents and chlorine.
All gemstones need to be treated with care. Even diamonds, the hardest of nature’s creations, possess planes of weakness within their internal structure. Any stone, when struck at the wrong angle, can part or “cleave”. This is a rarity, though possible.
18ct Gold and Platinum are both malleable metals and will dent if hit on surfaces harder than themselves. Settings may become loose if knocked. It is recommended that all white gold pieces are polished annually to keep them looking as beautiful as the day your piece was purchased.
WHAT IS YOUR WARRANTY AND REPAIR POLICY?
Nicole Winkler Jewellery will happily repair any manufacturing fault at no cost within 6 months of your finished purchase date.
Please note manufacturing faults do not include:
– General wear and tear
– Plating that has worn off
– Damage from negligence and improper care
– Work undertaken by other jewellers, including re-sizing
– Broken chains
– Broken / bent claws or prongs
– Bent or misshapen rings
– Chipped, cracked or broken gemstones
DO YOU OFFER RESIZING SERVICES?
I recommend that you have your finger sized professionally before you purchase a ring – I’m happy to do that in my studio, or you can have local in your area do this for you. Let me know if you would like me to send you a disposable ring sizer in the mail if this is easier for you. I work with Australian standard sizing but can help to convert sizing for you if need be. One ring size is included in any Nicole Winkler bespoke piece, but we need to size it further then there may be a fee for this.
ARE YOUR DIAMONDS NON-CONFLICT?
All my diamonds are sourced from suppliers in Sydney, Australia. Diamonds from Australian suppliers are covered under the Kimberly Process. This international agreement was established in 2003 in an effort to prevent “conflict diamonds” from entering the mainstream rough diamond market. With most diamonds it is very hard to track exactly where the rough material was originally sourced. Exceptions to this rule are larger diamonds from Australia, Canada or Russia.
DO YOU GUARANTEE COLOUR OF THE STONE?
I only use natural gemstones and diamonds. I cannot guarantee that the colour you see matches the colour of the piece, as the display of colour depends often on the type of monitor or device being used.
WHEN WILL I RECEIVE MY ORDER?
Beauty takes time! All my pieces are made in my Sydney workshop by my team of master jewellers and setters. Each piece is made to order and will take between 4-6 weeks to complete once the final design is confirmed. In certain circumstances, or if you require your order urgently, please let me know, and I’ll do my best to have your order made in time!
RETURNS / EXCHANGES?
Bespoke Nicole Winkler Jewellery pieces are all custom-made to be the perfect piece for you and no one else. Bespoke pieces cannot be exchanged or returned for change of mind.
I will, however, work closely with you either in person or via email to show you selections of gemstones, diamonds, or photographs and video clips of stones. I will then draw you a detailed to scale drawing of your piece with several elevations so that you will know exactly what your finished piece will look like.