WARRANTY AND REPAIRS
Nicole Winkler Jewellery will happily repair any manufacturing fault at no cost within 6 months of your finished purchase date. Please note manufacturing faults do not include:
- General wear and tear
- Plating that has worn off
- Damage from negligence and improper care
- Work undertaken by other jewellers, including re-sizing
- Broken chains
- Broken/bent claws or prongs
- Bent or misshapen rings
- Chipped, cracked or broken gemstones
I recommend that you have your finger sized professionally before you purchase a ring – I’m happy to do that in my studio, or you can have local in your area do this for you. Let me know if you would like me to send you a disposable ring sizer in the mail if this is easier for you. I work with Australian standard sizing but can help to convert sizing for you if need be. One ring size is included in any Nicole Winkler bespoke piece, but we need to size it further then there may be a fee for this.
I only use natural gemstones and diamonds. I cannot guarantee that the colour you see matches the colour of the piece, as the display of colour depends often on the type of monitor or device being used.
All my diamonds are conflict-free and ethically sourced. I work with a selection of established diamond and gemstone dealers who are all GIA approved. Each piece of Nicole Winkler jewellery is designed and made in Sydney, Australia with my wonderful team of master jewellers and setters.
All bespoke orders require a 50% deposit in order to confirm your order and work cannot not start until this has been received. You can then pay the balance when your piece is completed. Payment can be made by bank transfer. All pieces remain the property of until Nicole Winkler Jewellery until they are paid for in full.
Orders within Australia are sent via Australia Post, Express post, registered with signature on delivery. Sydney customers can pick up their pieces from my Inner West studio in person. I also ship worldwide, International express shipping is via FedEx. You will be contacted on dispatch of your order with a tracking number and details of how to track. Express international shipping takes between 3-5 days to Europe and USA.
For all international shipments of jewellery to the United States, Nicole Winkler Jewellery Pty Ltd will pay for international shipping and handling fees. However, any customs duty and processing fees payable upon arrival of the goods into the US and any associated State/County or City sales or use taxes remain the responsibility of the purchaser. Please ensure that you check with U.S. Customs and Border Protection (CBP) and your local state jurisdiction to determine if you will incur customs duties or sales tax on your purchase.
DUTIES & TAXES
Nicole Winkler Jewellery has no control over duties, including customs and import taxes and these are the responsibility of the customer. Nicole Winkler Jewellery is not responsible for any charges incurred by the recipient country and relevant import laws, duties and taxes may be payable. The recipient is liable for all import duties, customs and local sales taxes levied by the country we are shipping to; payment of these is necessary to release your order from customs on arrival.
DELIVERY & RETURNS / EXCHANGES
Beauty takes time! All my pieces are made in my Sydney workshop by my team of master jewellers and setters. Each piece is made to order and will take between 4-6 weeks to complete once the final design is confirmed. In certain circumstances, or if you require your order urgently, please let me know, and I’ll do my best to have your order made in time!
Bespoke Nicole Winkler Jewellery pieces are all custom-made to be the perfect piece for you and no one else. Bespoke pieces cannot be exchanged or returned for change of mind.
I will, however, work closely with you either in person or via email to show you selections of gemstones, diamonds, or photographs and video clips of stones. I will then draw you a detailed to scale drawing of your piece with several elevations so that you will know exactly what your finished piece will look like.